At Ivyvogue, operated by Echelon Ecom Ventures Private Limited, we strive to ensure a smooth and personalized shopping experience. This policy outlines the terms under which orders may be canceled. By continuing to use our site, you agree to the terms of this policy. If you do not accept any part of it, please refrain from using our platform.

In this document, “we,” “our,” or “us” refers to Echelon Ecom Ventures Private Limited, and “you,” “your,” or “user(s)” refers to individuals placing orders through Ivyvogue. By using our platform, you consent to the handling of your cancellation requests as detailed below. If you disagree, kindly stop using the platform.

Pre-Shipment Cancellation
 

You may cancel an order within 24 hours of placing it or before dispatch—whichever occurs first. To cancel, please email us at echelonecomventurespvtltd@gmail.com / echelonecomventuresauthorizes@gmail.com. If eligible, the full amount will be refunded to your original payment method within 5–7 business days.

Post-Dispatch Orders
 

Once your order has been dispatched, it becomes ineligible for cancellation. However, once delivered, you may submit a return request in accordance with our return and refund policy if the product qualifies.

Order Modification
 

We do not support edits to product selections or delivery details after an order is confirmed. If applicable, you may cancel the order and place a new one instead.

Request A Cancellation
 

To initiate cancellation, please email us at echelonecomventurespvtltd@gmail.com / echelonecomventuresauthorizes@gmail.com. We appreciate your understanding and thank you for choosing us. For any related questions, feel free to contact us at your convenience.